Frequently asked questions

Do you indicate the include the invoice in your delivery, I'm buying it as a gift for my recipient?

Invoices and receipt indicating the price of the products is not inside the shipment. Only the recipient address and contact number is on the shipping label for our courier or delivery partner's reference.
Can I make changes to my items or delivery address after order has been done?

While we will try our best to accomodate your request for changes, it might lead to a delay in the delivery. However, do note that we reserve the right to reject changes as well due to operational constraints. For delivery address changes, please inform us before 3pm.
Can I cancel my order?

We regret to inform you that order cancellation is not possible.
Can I cancel my order and be refunded?

CRAFTS N GIFTS regrets to inform that we are unable to accommodate any cancellation in orders Refunds would take up to 30 working days to be processed, subjected to your credit card’s billing cycle.
How do I initiate a cancellation and/or refund?

You can go to 'Contact us' and our Assistant will review your case and guide you along. Please indicate your order number in your request.